BodyPro Physical Therapy
Frequently Asked Questions

Q:  I have never had physical therapy, what can I expect on my first visit?

A:  On your initial visit, your physical therapist will ask you a series of questions that will help narrow down to the exact cause of your pain or problem.  This is called an evaluation.  Once your therapist has completed a series of questioning, he or she will then perform physical examination to confirm the source of your bodily pain and then develop a treatment plan that is tailored to your individual needs.

Q:  Do I need a referral from my doctor to receive services?

A:  In most cases, clients come to their physician with a complaint of pain or physical discomfort and if deemed appropriate, the physician will then refer you to physical therapy.  In the state of Hawaii, most insurance companies require a referral from your physician in order to reimburse for services although there are some insurance companies that will pay for services without a referral.  You should contact your insurance company to inquire about your individual plan.

Q:  Can I choose where I wish to receive treatment?

A:  Yes, you have the right to receive services at a clinic of your choice.  Most physicians will ask where you wish to go for physical therapy.  They may make a recommendation but ultimately, it is your choice.

Q:  Will you accept prescriptions for other physical therapy clinics?

A:  Yes.  A referral for physical therapy is valid at any clinic of your choice.

Q:  Should I take my pain medications before treatment?

A:  Your therapist can better assess your individual response to treatment if your pain medications are not taken on the day of evaluation.  You can call or discuss this with your therapist on or before your appointment. 

Q:  Do you accept my insurance even though I am from out of state?

A:  Yes, we accept all insurances.  Co-payments may vary whether you are in network or out of network.  We will call your insurance company to verify your benefits prior to the time of services so that you will know what to expect.

Q:  If I have insurance, will I have to pay for services?

A:  Depending on your individual plan, client responsibility can vary across the spectrum of insurance companies.  Most PPO plans will require a 10% or 20% co-payment while most HMO plans have a fixed co-payment.  State run programs such as Quest, Aloha Care and others have no co-payments.  Contact your insurance company for more details.

Q:  Will physical therapy help me even though I am going to have surgery?

A:  Yes.  In most cases, physicians will request physical therapy services to confirm that your orthopedic complaint cannot be managed conservatively prior to considering surgery.  Pre-operative physical therapy has proven to expedite post-operative recovery through building strength in most cases.

Q:  What should I wear to my initial evaluation and subsequent treatment?

A:  Loose, comfortable clothing that affords easy access to the body part to be treated is always best.  Shorts & comfortable footwear such as athletic shoes are recommended when the legs are involved and to be treated.  Ask your physical therapist when in doubt.

Common Health Insurance Companies Accepted For Treatment:

  • AARP
  • AETNA 
  • AFLAC 
  • AIG 
  • HMSA
  • HMAA
  • HMA
  • UHA
  • UHC 

Common Injuries KneeShoulderHandBackElbowFoot

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(808) 887-1371

Waimea Location: 

65-1292 Kawaihae Rd. Suite A

Kamuela, HI 96743

Mon-Thurs: 7:15 am - 5:45 pm.

Friday: 8:00 am - 3:30 pm 

Sat - Sun closed



(808) 657-4722

Kapa'au Location: 

54-3877 Akoni Pule Hwy. 

Kapa'au, Hi. 96755

Mon - Thurs: 8:00 am - 5:00 pm

Friday: 8:00 am - 3:30 pm

Sat - Sun closed

Coming Soon 2021!

Waikoloa Plaza

68-1820 Waikoloa Rd. Suite E103

Waikoloa Village, HI 96738

 See new location here!

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